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The Old MillWhitchurch
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The Old Mill Whitchurch

Cancellation & Refund Policy

Clear, transparent terms for direct bookings. Contact the hotel manager for every cancellation or refund request; promotional and non-refundable rates have their own terms.

Policy Version cancel-2026-08-01 Effective 1 August 2026

Important: The windows below describe standard flexible direct rates. A manager must review and approve every cancellation or refund request, especially for promotional and non-refundable rates.

Cancellation Timeline

Standard Flexible Rate Windows

The deadline is calculated using UK local time and the scheduled check-in time on your arrival date. For example, with a 16:00 Friday check-in, free cancellation ends at 16:00 on Wednesday.

✓ Manager review

At Least 48 Hours Before

For standard flexible rates, contact the manager by 16:00 two days before arrival. The manager reviews the rate terms and decides whether a full refund applies.

✓ Manager review required
⏱️ Late Notice

Within 48 Hours Before Check-In

For standard flexible rates, contact the manager as soon as possible. Late cancellations may be charged at the first night's room rate; any refund or date change is decided by management.

☎ Contact manager promptly
🚫 No-Show

No-Show / Early Departure

A no-show without prior notice is charged at the full reservation balance. Nights not used after an early departure are non-refundable unless management agrees otherwise.

⚠️ Non-refundable
Manager review

Request a cancellation or refund

Do not cancel online. Contact the hotel manager with your booking reference so they can review your rate terms, cancellation request, and refund amount.

1
Contact the hotel manager by phone or email using the details on this page.
2
Share your booking reference and explain whether you need cancellation, a date change, or a refund.
3
Wait for the manager's decision. If approved, the manager processes the refund to the original payment method.
Contact manager →
Need Assistance?

Manager support & refunds

Our reception team will pass your request to the manager, who decides whether cancellation and refund conditions are met.

📞
Telephone Desk 01948411768 (Daily 08:00 – 22:00)
Call →
✉️
Email Concierge stay@theoldmillwhitchurch.com
Email →
💳 Approved card refund timeline

Approved refunds are credited back to the original payment method. Banks usually take 3–5 business days to post the credit after processing.

Contact Concierge Desk →
Specific Booking Types

Special Rates & Third-Party Bookings

🎁

Seasonal & Promotional Packages

Promotional and Advance Saver rates follow the specific policy selected during checkout. Some are non-refundable or have different change deadlines. The offer page and confirmation show the exact terms; those terms take priority over this general summary.

See rate breakdown on your confirmation
🌐

Bookings Made via OTAs (Booking.com, Expedia)

If your reservation was completed on an external online travel agency, all cancellations, refunds, and modifications must be submitted directly through that platform.

Please manage via your external booking portal

Policy Guidance

Frequently Asked Questions

Date changes depend on the cancellation and modification terms of your booked rate, room availability, and the new tariff. Where a change is allowed, we will only apply the difference in room rate and will confirm any charge before the change is made.

Read related policies

Review full booking terms and how we handle personal information.

Booking Terms Privacy Policy
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