Terms of Booking & Stay

A binding reservation contract between the guest and The Old Mill Whitchurch is formed only after full online payment has been successfully authorized and confirmed by our secure booking server.

Viewing a browser success screen or pending payment modal alone does not guarantee a room reservation. You will receive an official booking confirmation email and SMS containing your 6-character booking reference code once the transaction is finalized.

All room tariffs and package prices are quoted in Great British Pounds (GBP) and include all applicable UK taxes, VAT, and standard service charges.

The total room rate displayed on your booking breakdown before checkout is guaranteed. We do not charge credit card surcharges, booking processing fees, or hidden resort amenities fees on direct reservations.

Late Arrivals (after 22:00): Guests expecting to arrive after reception desk closing must notify us in advance. We will issue your keyless self-check-in door access codes to guarantee convenient entry.

Luggage Storage: Complimentary secure bag storage is available at the front desk before check-in or after checking out.

To maintain the serene character of our historic 19th-century boutique hotel, guests agree to the following standards:

Direct reservations can be modified or cancelled using our online Booking Lookup tool or by contacting our front desk. The cancellation terms shown beside the selected rate and in your confirmation govern your reservation.

We strive to make our hotel welcoming to all guests. As a historic heritage building, we provide ground-floor bedroom accessibility options alongside assistance dog accommodations. Please ask our team what each room can support before booking.

Please let our team know of any specific mobility, dietary, or room arrangement requirements prior to arrival so we can ensure your room is appropriately prepared. Accessibility features cannot be guaranteed unless confirmed by our team.

The lead guest making a direct booking must be at least 18 years old and is responsible for the accuracy of the booking and the conduct of everyone in the party.

We may request valid photo identification and, where appropriate, the payment card used for the reservation at check-in. Occupancy must not exceed the maximum shown for the booked room. Children, cots, and extra bedding are subject to room suitability and advance confirmation.

Pets are not accommodated unless agreed in writing before arrival. Assistance dogs are welcome; please tell us in advance so we can prepare appropriately.

We take reasonable care of the property and of guests who follow these terms. Guests should keep valuables secure and must tell us promptly about any loss, damage, or safety concern.

We are not responsible for losses caused by a guest's actions, failure to follow instructions, or events outside our reasonable control, including severe weather, utility failure, fire, public authority action, or essential building repairs. Where an event prevents the stay, we will explain the available rebooking or refund options fairly and promptly.

Please raise any problem with reception during your stay so we have a reasonable opportunity to put it right. Questions about these terms can be sent to stay@theoldmillwhitchurch.com.

Personal information is handled under our Privacy Policy. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any rights you have under applicable consumer law.

We may update these terms from time to time. The version accepted during checkout applies to that reservation; later changes do not alter an existing booking unless required by law or agreed with the guest.